Frequently asked questions
Answers to common questions about ordering, delivery, returns and our products. Still stuck? Call or email and a real person will help.
General
What is The ClearanceHub?
The ClearanceHub is a UK clearance retailer run by HJEY Solutions Limited. We buy discontinued, excess, and residual stock from major brands and sell it at heavily reduced prices. Every product we carry is authentic and sourced through established UK distributors.
Are you VAT registered?
Yes. We trade as HJEY Solutions Limited (Company No. 15580648) and are fully VAT registered. A VAT invoice is included with each purchase.
Ordering
How do I place an order?
Browse our stock, add what you need to your basket, and complete checkout. Payment is taken in full at the point of sale. We do not operate on credit.
Is there a minimum order value?
No. You can order any quantity. Shipping is complimentary on orders totalling £150 or more.
Can I order by phone or email?
Orders are placed online only. If you need a hand with the process, get in touch and we will guide you through it.
Do you offer trade accounts?
Yes. We work with shops, market stall operators, online resellers, and bulk buyers. Head to our Trade Accounts page or drop us a message to talk through what you need.
What payment methods do you accept?
We take Visa, Mastercard, PayPal, and Stripe. Full payment is required at checkout. Credit accounts are not available.
Can I collect my order?
We do not offer collection at this time. Everything ships direct from our warehouse by tracked courier.
Delivery
How long does delivery take?
Place your order by 2pm on a weekday and it leaves the warehouse that afternoon. Standard shipping reaches most UK addresses in 2-3 working days. A next-day express option is offered at checkout.
How much does delivery cost?
Orders of £150 or more ship free within the UK. Below that threshold, standard delivery is a flat £5.99. Next-day express shipping costs £9.99.
Do you deliver internationally?
At the moment we only ship within mainland UK. We are looking into overseas delivery and plan to expand in the near future.
How do I track my order?
You will get a dispatch email containing your tracking number and a direct link to the courier's tracking page. You can also check progress on our Track Your Order page at any time.
Returns & Refunds
What is your returns policy?
Unopened items in their original packaging can be returned within 14 days of receipt. Products listed as final sale cannot be returned. Full terms are on our Returns Policy page.
How do I request a return?
Send an email to info@theclearancehub.co.uk quoting your order number and explaining why you would like to return. We will reply with an authorisation code and shipping instructions.
Who pays for return shipping?
If the item is faulty or we sent the wrong product, we pay for the return postage. For any other reason, the buyer covers the cost of sending it back.
How long do refunds take?
After we receive and check the returned item, your money goes back to the card or account you paid with. This typically takes 3-5 working days.
Products
Are your products genuine?
100%. Every item we sell is an authentic product from a recognised brand. Our inventory comes through verified UK trade channels, not grey imports or counterfeits.
Why are your prices so low?
We buy large volumes of discontinued lines, warehouse surplus, and excess inventory direct from manufacturers and licensed distributors. Buying in bulk at reduced cost means we pass those savings on to you.
Do products come with a warranty?
Many items still carry the original manufacturer warranty. Where warranty cover is limited or absent, we make that clear on the product page before you buy. Warranty specifics vary by brand and product type.